Not every Russian will be able to answer the question of what digitalization is. But if you offer him a choice of 1 of 3 things, for example, keys, a bank card, a smartphone, then he is more likely to prefer the latter. The reasoning is simple: a means of communication + a virtual wallet is much better than the first two items. Modern digital technologies have imperceptibly penetrated into our lives. What are the pros and cons of this phenomenon, will digitalization be able to improve or worsen the world around, are these changes safe?
If we consider digitalization as a process that allows you to automate and simplify the routine, perhaps this will be a plus. Let’s remember that self-service terminals are being introduced in large stores with high traffic in order to reduce queues. The calculation is faster, buyers willy-nilly observe a social distance (relevant now!), There is no need to communicate with the cashier. On the one hand, saving time, on the other, lack of communication.
Large companies are turning to technology to cut costs and secure a “place in the sun” in the future, when digitalization becomes total. Amazon, for example, was once a small bookstore, but has become a huge marketplace with hundreds of thousands of products in various categories. About 10 years ago, books were more often read in libraries, and now they are downloaded from sites. And right away in audio format, so as not to read from the tablet, but only listen. So, again a minus – they will read less. But there is also a plus, because they will listen more.
Smart home, and who is in it?
“Hey Siri, Hey Alice!” – roughly the same will be the first words of a user convert to digitalization who has bought a smartphone. There is little he can do with the gadget besides making calls and using social media. The “lag” of people is understandable, because it is difficult to keep up with the development of technologies if you do not work with them all the time. To delve into and learn – and now it needs to be done continuously – the user must have: desire, needs, capabilities, abilities, etc. Therefore, we get a picture: a person buys a gadget because it is fashionable and stylish, and it is difficult to deal with technology. Other equipment is purchased to help the consumer: a refrigerator capable of making lists and sending them to a store, remotely operating lamps and video cameras, and, of course, a “smart home” system that independently controls household appliances. Accordingly, you have to delve into and learn new things.
Digital technologies in the social sphere
Artificial intelligence (AI) learning is gradually being applied to the new reality. So, in 2019, the administration of the Flemish region of Belgium decided to make the learning process personalized in order to give each student knowledge in a form in which he can assimilate it. Artificial Intelligence uses teaching techniques and solutions, neurophysiology and data processing to make private lessons in schools and universities.
Digitalization as a way to fight corruption
Of course, digital technologies force us not only to learn, with their help it is possible to save society from existing problems, such as corruption, the inability to receive qualified assistance in remote areas of the country, the dissemination of inaccurate information, and others.
In Singapore, Japan, the United States and Germany, many government services and industries have been brought online, and the economies of these countries have responded positively. And since there is a positive experience, why not use it further?
On a less global level, the microeconomic end user also benefits. By purchasing goods and services online, he pays less, as companies reduce the cost of maintaining premises.
As for corruption, “digitalization is the only way to fight corruption in Russia. The creation of a state digital platform that allows obtaining information about the activities of officials will lead to the disappearance of corruption as a phenomenon, ”said German Graf, the head of Sberbank, at the Giada Forum in 2019. Anatoly Chaabis, Chairman of the Board of Rosanne, agreed with him, noting, that “the depth of the problem and the levels of decomposition of the economy and the state caused by corruption are much more serious than what can be corrected with the help of digitalization … this is not a panacea for our troubles.”
Digital technologies will save people
There is certainly no “cure” for such a serious problem. But wireless technologies can definitely help many Russians living in the provinces. It does not work in Russia, but in China it is successfully used for telemedicine. The service allows remote experts and clinicians located in epidemic centers to conduct online consultations, making highly effective medical diagnostics. For the Russian Federation, this is an urgent problem, since it is sometimes impossible for citizens living in remote corners of the country to simply receive qualified assistance from reliable sources.
Protecting history from falsification
The Internet contains trillions of resources containing information on various topics. Often, users “take at face value” information from unreliable sources. The downside of digitalization is the substitution of concepts and the distortion of history. Therefore, document bases collected using recognition and semantic search technologies will be essential to protect the history of a country from falsification. For example, there is a database of documents of the Great Patriotic War (letters, photos, documents), which is constantly updated. Information retrieval system “DocumentsPobedy” works on the basis of AI, which processes materials for 1941-1945. Such a project is able to protect the history of Russia from falsifications and distortions, digitize huge amounts of archived data and preserve them for future generations.
Digitalization can make our life easier. For example, it became easy to get a certificate or submit documents without visiting the authorities – through the State Services website. Also – through the site – it is easy to sign up for the clinic. Data from passports, phone numbers and bank cards are constantly stolen by digital criminals. Technology not only threatens privacy but can weaken security. And it is entirely legitimate to ask the question of where human rights and free will begin and end? If the state alone makes decisions on the use of digital technologies without fail.