New Delhi: Mobile phone users will soon be able to change their phone connection from postpaid to prepaid or from prepaid to postpaid through OTP based verification. According to a note from the telecom department, customers will not need to change their SIM card for this. Industry organization Cellular Operators Association of India (COAI) has proposed this arrangement to the Department of Telecom. The department has asked the telecom operators to work on the proof of concept (POC) for this.
In the note of the Telecom Department, it is said that the final decision on the change in connection through OTP will depend on the outcome of the POC. ADG Suresh Kumar of the Telecom Department has said in a note issued on May 21 that the telecom service provider will work on the POC as part of the process for converting prepaid connections to postpaid or postpaid. A decision in this regard will be taken after the outcome of the POC.
COAI had requested Telecom Department
Let us know that the members of COAI include companies like Reliance Jio, Bharti Airtel and Vodafone Idea. On April 9, COAI had urged the telecom department that customers should be allowed to know their customers anew, that is, they should be allowed to move from postpaid to prepaid and from prepaid to postpaid without KYC process. For this, a one-time password should be used OTP.
The note states that OTP-based verification is an acceptable rule in all areas today and most of the citizen-centric services are offered through this. According to the note, contactless services should be encouraged in the current era for the convenience of the customers.
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